Política de reembolso

Return & Refund Policy

Return Window We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email address] before the 14-day period expires.

How to Request a Return To initiate a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.

Return Shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Return Address Please send returns to: [your return address]

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your location and bank.

Defective or Incorrect Items If you received a defective or incorrect item, please contact us within 7 days of delivery at [your email address] and we will arrange a replacement or full refund at no cost to you.

Non-Refundable Items The following items are non-refundable: digital products, gift cards, and items marked as final sale.

Duties & Import Fees For international orders, duties and import fees paid at customs are non-refundable.